Customer Service Administrator: Rest of World and UK Trade

Salary: £26,900.00 per annum

Location: Kingswinford, West Midlands

As Customer Service Administrator - Rest of World and UK Trade, you will play a key role in delivering an excellent customer service and sales order management experience for our UK Trade and Rest of World dealer network, ensuring enquiries and sales orders are handled accurately, efficiently, and professionally.

Working as part of a collaborative and busy team, you will support smooth daily operations, resolve customer queries, and help achieve positive customer outcomes. This is an opportunity to contribute directly to service quality while developing your skills in a busy operational environment.

What you will do:

• Act as primary contact for Trade sales teams and dealers, ensuring clear communication and timely support.

• Build and maintain effective relationships across departments to deliver efficient, high-quality service.

• Process and manage sales orders accurately, monitoring progress and liaising with colleagues to resolve issues.

• Handle customer enquiries and administrative tasks to successful completion.

• Resolve customer issues promptly, communicating acceptable resolutions and ensuring satisfaction.

• Prepare logistics and shipping documentation as required.

• Support financial processes, including payments and outstanding debt management.

• Coordinate with internal teams to process warranty orders and cover team responsibilities as needed.
  
  What we offer:
  

• Competitive salary £26,900.00 per annum

• 25 days holiday + 8 statutory holidays + 1 extra day off for your birthday!

• Life assurance & critical illness cover

• Company pension scheme

• Company bonus scheme

• Enhanced cash health plan

• Wellbeing program

• Cycle to work scheme

• Employee referral scheme

• Fully supported induction and on-going training/development

• A genuinely, friendly team environment.

What you will need:

• Proven experience in a fast-paced B2B customer service, logistics, distribution, or export environment, managing sales orders and supporting dealer operations, ensuring accuracy and timely completion.

• Skilled in ERP systems for order processing (Netsuite experience advantageous) and confident using business systems and Microsoft Office applications.

• Strong understanding of logistics, distribution, and order fulfilment processes, with familiarity in export documentation and terminology desirable.

• Excellent organisational skills, able to prioritise workloads, manage multiple tasks, and meet daily operational deadlines.

• Confident communicator, providing clear and professional customer support via phone and email while building strong working relationships.

• Adaptable and proactive in learning new systems, improving processes, and responding to changing business needs.

• High attention to detail, maintaining accuracy across administration, documentation, and order management.

• Collaborative team player focused on delivering efficient service and positive customer outcomes.

Are you ready to put your customer service and sales order management expertise to work in global B2B environment where your customer focus makes a real impact? if so, we can't wait to hear from you, apply now!