Project Coordinator / Scheduler

Location: Kingswinford, West Midlands.

Salary £29,671 per annum

Contract Type: Fixed-Term / Temporary to cover Maternity leave

Exciting new opportunity for a Project Coordinator / Scheduler to join our growing field operations scheduling team at Stiltz Head Office, Kingswinford, West Midlands!

Are you passionate about delivering exceptional customer experiences?

Do you have experience of scheduling within a fast-paced, field-based operations environment?

As a Project Coordinator at Stiltz Homelifts, you’ll play a vital role in ensuring smooth and efficient installations of our award winning Homelifts. You’ll work closely with both our customers and our skilled field-based installation teams, coordinating and scheduling installations, ensuring the best possible customer journey from start to finish.

What you'll do:

• You will be primary point of contact for customers throughout their homelift installation journey.

• Coordinate and schedule installations with customers and field base installation teams to optimise efficiency and minimise disruptions.

• Build good relationships with customers and resolve any issues or concerns promptly. Ensuring customers are updated at every step of the installation process.

• Monitor schedules and make real-time adjustments as needed being responsive to changes by reallocating resources and amending schedules.

What you'll need to succeed:

• Excellent customer service skills with a focus on building rapport and trust.

• Strong organisational and time management skills with the ability to adapt to changing priorities.

• Fully proficient IT skills, ideally experience of using CRM software, Microsoft Office (Excel/Outlook).

• Collaborative and proactive mindset.

• Willingness to learn and grow within the role.

• Good UK geographical knowledge, ideally with experience planning for nationwide field teams.

• Self-motivated, with the ability to work well in a team or independently,

What we offer:

• Competitive salary of £29,671 per annum

• Company Bonus Scheme

• 25 days holiday + 8 statutory holidays + 1 additional birthday day!

• Enhanced health cash back scheme

• Health & Wellbeing benefits

• Attractive pension scheme

• Life assurance & critical illness cover

• Employee discount

• Cycle to work scheme

• A genuinely, friendly team environment.

About Us:

Stiltz Homelifts is revolutionising home accessibility, empowering people to live life to the fullest in their own homes. We design, manufacture, and install our industry leading Stiltz Homelifts restoring independence and bringing back the joy of mobility.

Stiltz success is down to our amazing people, their commitment to ensuring our customers experience a positive journey. Interested? Apply immediately!

No agencies please. We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL. We do not accept unsolicited agency CVs sent to the recruitment team or directly to the hiring manager and will not be responsible for any fees related to unsolicited CVs.